1. Choose your channels
Pick the channels patients use most for appointments: usually phone, WhatsApp and the website. ulakBELL brings them into one inbox.
ULAKBELL / BLOG · 14 October 2026
How to Set Up an AI-Powered Appointment System for Hospitals: 6 Steps
A practical 6-step guide to an AI appointment system that books 24/7 via WhatsApp, phone and web and integrates with your hospital information system.
2. Integrate your HIS
The AI needs your hospital information system to see slots and book. ulakBELL integrates with Pusula, Bizmed, Meddata, Nucleus and Bilmed.
3. Train the assistant
Departments, doctors, hours, preparation instructions and FAQs are defined in ulakBOT, which answers in natural Turkish.
4. Define handover rules
Set rules to hand emergencies, complaints and complex questions to agents with full history.
5. Add reminders and cancellations
Send reminders by WhatsApp or SMS before the appointment and let patients cancel or reschedule by reply; freed slots reopen.
6. Check KVKK and security
Patient data is sensitive. Add consent and privacy notices to the flow and keep data in Turkey or on-premise. ulakBELL operates under ISO 27001 and can be installed on-premise.
How to measure success
Compare before and after: appointments booked after hours, missed call rate, no-show rate and calls per agent per day.