One inbox
WhatsApp Business, Instagram, Facebook, X, LinkedIn, web chat, e-mail and SMS conversations are collected in one list; assignment, tags and SLA tracking work the same across channels.
ULAKBELL / SOLUTIONS
CRM for WhatsApp, Phone and Social Media in One Panel
ulakBELL brings phone calls, WhatsApp and social media messages, e-mails, marketplace questions and review site comments into one inbox and one customer card. Whatever channel a customer uses, the agent sees the full history on one screen.
Phone on the same screen
With the integrated call center, calls open with the customer card and recordings sit next to the messaging history.
Marketplaces and review sites
Trendyol, Hepsiburada and Shopify questions and Şikayetvar, Trustpilot and Google Business reviews become records tracked until answered.
AI first response
ulakBOT answers frequent questions on all channels, creates requests and hands over to agents with full history.
Use cases
One customer, many channels
A customer writes on Instagram and then calls; the agent sees the Instagram conversation on the same card.
Marketplace questions on one screen
Trendyol, Hepsiburada and Shopify questions arrive in the same inbox as WhatsApp and e-mail, with SLA warnings.
Review site monitoring
Şikayetvar and Trustpilot reviews become records, are assigned and tracked until answered.
Campaigns and bulk messages
WhatsApp and SMS campaigns go to segments; replies go straight to agents.
Integrations
- Messaging and social media
- WhatsApp Business · Instagram · Facebook · X · LinkedIn · Web chat · E-mail · SMS · Google Business
- Marketplaces and e-commerce
- Trendyol · Hepsiburada · Shopify
- Review sites
- Şikayetvar · Trustpilot · Google Business
- Advertising
- Google Ads · Meta Ads · TikTok
- PBX and SMS
- Avaya · Cisco · Mitel · Netgsm · Teknomart · Telsam · Asist
Security, data and deployment
ISO 27001 information security
ulakBELL is developed and operated under an ISO 27001 information security management system.
Data stays in Turkey
In the cloud, all data is stored in data centers in Turkey and is not transferred abroad.
KVKK (Turkish GDPR) compliance
Privacy notices, explicit consent records and personal data retention periods are managed in the system.
Cloud or on-premise
ulakBELL runs in the cloud or on your organisation's own servers (on-premise), including the AI components.
How success is measured
We agree these indicators with you before go-live, record your starting values and report the change. In the demo, we review workflows relevant to your organisation.
- First response time by channel
- Unanswered message rate
- Channels per customer
- Conversations resolved per agent per day
- Campaign reply rate
Key features
20+ channels
Messaging, social media, marketplaces, review sites and phone.
Single customer card
All history in one record regardless of channel.
Automatic assignment
By channel, topic, language or workload.
SLA tracking
Warnings before response times are exceeded.
Campaigns
Segmented WhatsApp and SMS bulk messages.
Reporting
Performance by channel, agent and topic.
Frequently asked questions
What is an omnichannel CRM?
CRM software that unifies a customer's communication across phone, messaging, social media and e-mail in one record.
Is the WhatsApp Business API supported?
Yes. ulakBELL lets multiple agents work on the same WhatsApp Business number.
Does it work with our existing PBX?
Yes. It integrates with Avaya, Cisco and Mitel; you can also use the ulakBELL cloud call center.