Our Policies

Our quality policy, in line with the vision and mission of Emsal Bilişim, by following the latest developing technology trends,

in the products and services we offer; to keep customer satisfaction at the highest level, to effectively manage customer feedback,

to ensure the efficient use of resources by eliminating non-value-adding processes, and to establish a quality management system aimed at continuous improvement.

To work towards achieving company and unit goals in a team spirit, based on the Total Quality philosophy, and to always be open to development and innovation.

To certify our quality management system in a way that fulfills the requirements of international Quality Management Systems.

To correctly perceive customer demands in the projects we undertake, to correctly guide customer requests, and to comply with these requests to the maximum extent.

To secure the health, safety, present, and future of our employees,

to increase their commitment and satisfaction by organizing continuous activities to enhance their education and individual development,

to keep the empowered team spirit, with shared knowledge and responsibility, constantly dynamic in line with the principle of transparent management.

It aims to minimize potential accidents and make the work environment safer through continuous improvements, by providing a healthy and safe working environment at all stages of the products/services it offers.

We commit to fully implementing and continuously improving our OHS Management System, established in accordance with Occupational Health and Safety (OHS) legislation requirements, ISO 45001 OHS Standard requirements, and Yıldız Holding OHS requirements, in cooperation with all our employees.

We ensure the participation of all our employees in OHS activities, especially the Employer, Employer Representative, Occupational Safety Specialist, Workplace Physician, OHS Board Members, Employee Representatives, and OHS Department Representatives. We gather the opinions of all parties in the decisions made and work in effective communication within a framework of respect and understanding.

We organize continuous training to increase the OHS awareness of all our employees and ensure their contribution to a healthy and safe working environment.

We follow technological developments, provide the safest and healthiest working conditions by using the latest technology, and prevent occupational accidents and occupational diseases before they occur.

We evaluate risks related to hazardous situations and behaviors concerning OHS, ensure that hazards are eliminated at their source before they occur, and that unavoidable risks are reduced to an acceptable level.

We provide healthy and safe conditions within the scope of the OHS Management System for all employees, visitors, and guests coming to our workplace. We strive to protect their health and safety as we do for our own employees.

ulakBELL provides its products/services in light of advanced technological developments and with a customer-centric awareness, in compliance with legislation and ISO 10002:2014 standard requirements.

Within the scope of the Customer Satisfaction Management System (CSMS) implemented in our company, the effectiveness, continuity, and continuous improvement of the CSMS are ensured in line with the following principles;

Addressing customers' needs and expectations in a clear, transparent, fast, reassuring, and customer-oriented manner, with an understanding of providing quality service,

Carrying out all our pre-sales and post-sales processes with a “customer-oriented” approach,

Evaluating every complaint from our customers in full compliance with legal regulations, objectively, impartially, fairly, and with an understanding of confidentiality, and offering solutions,

Ensuring the continuity and accessibility of the necessary communication infrastructure for customers to easily convey their needs and expectations,

Reporting customer satisfaction and complaint evaluation results related to CSMS applications to senior management and ensuring their review in Management Review Meetings,

Continuously improving the system by making the solutions implemented in line with customers' needs, expectations, complaints, and suggestions permanent.

As Emsal Bilişim, we aim to implement, maintain, ensure the effectiveness of, and continuously improve our Information Security Management System, which we have established to ensure information security, in line with the following principles:

We protect all information assets against any threat that may arise internally or externally, knowingly or unknowingly.

We work to define, implement, ensure the effectiveness of, and continuously improve our Information Security Management System in accordance with ISO 27001 standard requirements.

We comply with all legal regulations and contractual terms related to information security.

We systematically manage risks related to information security.

We plan continuous training to develop the technical and behavioral competencies of all personnel to increase information security awareness.

We work with all our might to be a pioneering and exemplary organization in the Information Technology sector in terms of information security,

We further our Information Security Management System.