Patient lead management
Enquiries from Meta and Google lead forms, your website and WhatsApp land in the CRM automatically. Source, department of interest and contact history appear on one card so agents can respond quickly.
ULAKBELL / SOLUTIONS
CRM and Call Center for Hospitals
ulakBELL brings patient leads from phone, WhatsApp, web forms and ad forms into one CRM for hospitals, clinics and health tourism providers. Every enquiry is assigned to the right agent, follow-ups are tracked and conversions to appointments are reported.
Cloud call center for hospitals
A browser-based call center with no hardware investment opens inbound and outbound calls together with the patient record. IVR, department routing, after-hours announcements and call recordings are managed in one place.
Appointment and call-back tracking
Call-back tasks and reminders are created for leads who could not be reached. Appointment, consultation and quote stages are tracked step by step in the pipeline.
Health tourism and multilingual communication
International enquiries via WhatsApp, Instagram and e-mail are handled in a single inbox. Conversations are assigned within the team, and documents and quotes are kept on the patient card.
Key features
Ad lead integration
Facebook/Instagram Lead Ads and Google forms are imported instantly.
Automatic assignment
Distribute leads by department, language or queue.
Omnichannel inbox
WhatsApp, Instagram, Facebook, web chat, e-mail and SMS on one screen.
Source and conversion reports
See which campaigns become appointments and measure ad spend.
Call recording and quality
Measure service quality with recordings, listening and evaluation forms.
AI assistant
ulakBOT answers questions after hours, creates requests and hands over to agents when needed.
Frequently asked questions
What is a hospital CRM?
Software that keeps the communication history, requests and appointment processes of patient leads and patients in one system. ulakBELL offers it together with call center and messaging channels.
Are ad form leads imported automatically?
Yes. Leads from Meta and Google lead forms are transferred to the CRM instantly and assigned to agents according to your rules.
Does the call center require hardware?
No. The ulakBELL cloud call center runs in the browser.