Smart greeting with a voice assistant
Incoming calls are greeted by an AI voice assistant that understands the caller's intent and routes them to the right team. Simple requests can be completed without an agent.
ULAKBELL / SOLUTIONS
AI-Powered Call Center
The ulakBELL AI call center greets your customers 24/7 in natural language with a voice assistant and the ulakBOT chatbot, answers frequent questions and creates requests and appointments. Agents get conversation summaries and suggested replies.
AI chatbot: ulakBOT
Trained on your organisation's information, ulakBOT answers questions on WhatsApp, the web and social media and creates requests and appointments. When needed, it hands the conversation over to an agent with its history.
Summaries, sentiment and intent analysis
Long calls and chats are summarised for agents. Topic and tone are detected so urgent or negative requests are prioritised.
Suggested replies for agents
AI offers context-aware reply drafts so agents respond faster and more consistently.
Key features
24/7 service
Customers are never left unanswered after hours.
Natural language
An assistant tailored to your organisation.
Integrated with CRM
Every conversation is saved to the customer card.
Agent handover
Complex requests move to agents with full history.
Conversation summary
Agents see the gist of a conversation in seconds.
Prioritisation
Sentiment and intent analysis brings urgent requests forward.
Frequently asked questions
What is an AI call center?
Call center software that greets, routes and summarises calls and messages with AI and suggests replies to agents.
Does the chatbot replace agents?
No. ulakBOT handles repetitive work and hands conversations to agents when needed, so agents focus on valuable work.
Which channels does it work on?
WhatsApp, web chat, social media and voice calls.