On-premise, AI included
The voice assistant, ulakBOT, summarisation and sentiment analysis run on your servers; text is not sent to third-party AI services.
ULAKBELL / SOLUTIONS
On-Premise AI-Powered Call Center
ulakBELL can be installed in your own data center together with its call center, CRM and AI components. Recordings, conversations and personal data never leave your organisation; the AI models run on-premise too.
Cloud, on-premise or hybrid
The same product runs in the cloud, on-premise or in a hybrid model, chosen to fit your needs.
Works with your infrastructure
Integrates with Avaya, Cisco and Mitel PBXs; Pusula, Bizmed, Meddata, Nucleus and Bilmed HIS; Universal, Vadi and Saysis municipal software; e-Devlet and CİMER.
Developed in Turkey
ulakBELL is developed at Teknopark Ankara with Turkish natural language, local regulation and public sector processes in mind.
Use cases
A public body whose data cannot leave
Call center, CRM and AI models run in the organisation's own data center; no recording or text is sent to a third-party AI service.
AI with patient data in a hospital
An assistant integrated with the HIS answers appointment and result queries without patient data leaving the hospital.
Keep your existing PBX
Your Avaya, Cisco or Mitel PBX stays; ulakBELL adds AI greeting and CRM on top.
Hybrid use
Sensitive data stays on-premise while general information channels can run in the cloud.
Integrations
- PBX
- Avaya · Cisco · Mitel
- Public services
- e-Devlet · CİMER
- Hospital information systems (HIS)
- Pusula · Bizmed · Meddata · Nucleus · Bilmed
- Municipal software
- Universal · Vadi · Saysis
- SMS
- Netgsm · Teknomart · Telsam · Asist
Security, data and deployment
ISO 27001 information security
ulakBELL is developed and operated under an ISO 27001 information security management system.
Data stays in Turkey
In the cloud, all data is stored in data centers in Turkey and is not transferred abroad.
KVKK (Turkish GDPR) compliance
Privacy notices, explicit consent records and personal data retention periods are managed in the system.
Cloud or on-premise
ulakBELL runs in the cloud or on your organisation's own servers (on-premise), including the AI components.
How success is measured
We agree these indicators with you before go-live, record your starting values and report the change. In the demo, we review workflows relevant to your organisation.
- Data leaving the organisation: none
- Requests resolved by AI without an agent
- Average waiting time
- System availability
- KVKK request response time
Key features
On-premise install
All components in your data center.
ISO 27001
Under an information security management system.
KVKK
Consent, privacy notice and retention management.
Turkish AI
Assistant trained on your own documents.
PBX integration
Protects your existing PBX investment.
Hybrid option
Sensitive data inside, general channels in the cloud.
Frequently asked questions
Do the AI models also run on-premise?
Yes. In an on-premise install the AI components run on your servers and data is not sent out.
Where is data stored in the cloud?
In the cloud, all data is stored in data centers in Turkey.
Who is it for?
Municipalities, public bodies, hospitals, energy and water utilities and any organisation whose data must stay in-house.